International orders
Falcon ships worldwide with all duties and import taxes included. One price at checkout. No border fees, no customs admin, no surprises on arrival.
Falcon specialises in direct international supply to aviation operators, industrial sites, and safety teams. This page answers the questions procurement and logistics teams ask most often before placing an order.
The commercial promise
Most windsock suppliers ship DAP, which leaves the buyer to settle duties and taxes at the border. That means additional admin, delays, and a landed cost that is not fully visible at the point of purchase.
Falcon takes a different approach. Shipping is free to every country Falcon serves, and all duties, import taxes, and customs clearance charges are settled by Falcon before the goods cross the border. The price you see at checkout is the full cost to your business.
Delivered Duty Paid is the shortest route from order to installation for international buyers.
Frequently asked questions
How much is shipping?
Free, to every country Falcon serves. The checkout price already includes all carriage charges. There is no further shipping figure added at any later stage.
Do I have to pay duty or VAT on arrival?
No. Falcon settles all duties and import taxes in advance. The carrier will not invoice you, and customs will not hold the shipment pending payment.
UK customers: the price shown includes UK VAT. You receive a VAT invoice on dispatch for reclaim through your normal return.
Non-UK customers: the price shown includes the destination country's duties and import taxes where they apply. Nothing further is owed on delivery.
How long will delivery take?
Typical transit times from dispatch:
- United Kingdom: 1 to 2 working days
- Ireland and EU: 3 to 5 working days
- United States and Canada: 4 to 7 working days
- Rest of world: 5 to 10 working days
For time-critical installations, contact the Falcon team before purchase. Most destinations can be upgraded to an expedited service on request.
Can you deliver to a specific airfield, site, or facility?
Yes. Falcon regularly ships to airfields, heliports, chemical plants, construction sites, and industrial facilities. Provide the site name and any gate or goods-in instructions at checkout, or email them to the team after placing the order.
How will my order arrive?
Small orders ship in a carton via tracked courier. Larger orders ship palletised via freight forwarder. You will receive a tracking reference for each shipment on dispatch. A signature is required at the point of delivery.
Is the price shown in my local currency?
Yes, where Shopify Markets is configured for your region. The price on screen is the price at checkout, inclusive of all duties and taxes owed to your country. No conversion fee is added.
Can I request a pro-forma invoice or quotation?
Yes. For procurement teams that need a formal quotation before raising a purchase order, email sales@falconwindsocks.com with the products, quantities, and delivery address. A PDF quotation is returned within one working day.
Do you accept purchase orders?
Yes, for established buyers and for orders above a threshold. Email the team with your purchasing details and we will confirm the terms that apply to your organisation.
How does Falcon handle returns on international orders?
Returns are handled case by case with the buyer. In practice, the freight cost of returning a windsock internationally often exceeds its value, so most international issues are resolved by replacement shipment rather than return. Contact the team within fourteen days of delivery and we will agree the right route.
Defective products are always replaced or refunded at Falcon's cost. Send photographs of the goods and packaging, along with the order reference, to sales@falconwindsocks.com.
What carriers do you use?
Falcon uses established international carriers and freight forwarders matched to the destination and consignment size. The carrier used on any given order is confirmed on the tracking email. Specific carrier preference can be accommodated for procurement teams with established carrier accounts, on request.
Can I track my order?
Yes. Every shipment receives a tracking reference emailed to the address on the order. For orders placed by procurement teams, the tracking email can be directed to a named recipient at site.
What if I need an HS code or commodity code?
Falcon windsocks are classified under HS tariff code 6306.12. Confirm with your in-country customs broker before raising a purchase order if your internal systems require a local validation.
What happens if customs delays my shipment?
Delays caused by local customs inspection are outside Falcon's direct control. Falcon's duties-paid presentation reduces the risk of delay significantly because the shipment already carries all settled taxes at the border, but routine inspection still applies in some territories. The Falcon team monitors in-transit shipments and will update you if a material delay is flagged by the carrier.
Does Falcon ship to [country name]?
Falcon currently serves the United Kingdom, the United States, and all major B2B markets worldwide. If your country is not listed at checkout or the checkout blocks the address, contact the team directly. Export controls or carrier availability can vary by destination and Falcon will confirm feasibility and cost before you commit.
Who should I contact for an international enquiry?
- Email: sales@falconwindsocks.com
- Phone: +44 20 4634 1771
Replies within one working day, most within two hours during UK business hours.