Privacy policy

This policy explains how Falcon Windsocks collects, uses and protects your personal data when you visit our website or place an order. We are the data controller for the information we hold about you.

Who we are

Falcon Windsocks is a UK business selling windsocks and mounting hardware to commercial, industrial and aviation customers in the UK and internationally. You can contact us at sales@falconwindsocks.com or on +44 20 4634 1771.

What we collect

We collect the following categories of personal data:

Order and account information. Name, email, phone, delivery and billing address, company name, VAT or EORI number where supplied, purchase history.
Payment information. Payments are processed by Shopify Payments and other authorised payment providers. We do not see or store your card details.
Communications. Emails, contact form submissions, support messages and any attachments you send us.
Website usage. IP address, browser type, device, pages viewed and referring source. This is collected through cookies and analytics tools, subject to your consent.

How we use it

We use personal data to:

Process orders, take payment, arrange delivery and provide customer service.
Respond to quotation requests, technical enquiries and bespoke specification work.
Send service messages about your order, account or any product issue.
Send marketing emails, where you have opted in. You can unsubscribe at any time.
Measure site performance, improve the product range and detect fraud or abuse.
Meet our legal and tax obligations.

Legal basis

Under UK GDPR we rely on the following legal bases:

Contract. To process your order and provide the service you have asked for.
Legitimate interest. To run and improve the business, prevent fraud and communicate with existing customers about similar products.
Consent. For marketing emails, non-essential cookies and analytics.
Legal obligation. For tax, accounting and regulatory record-keeping.

Who we share it with

We share personal data only with service providers who help us run the business:

Shopify (ecommerce platform and payments).
Carriers and freight forwarders for delivery.
Accounting and tax advisers.
Analytics providers such as Google Analytics, where you have consented.
Regulators and law enforcement, where required by law.

We never sell your personal data.

International transfers

Some of our providers are based outside the UK. Where data is transferred outside the UK we rely on approved safeguards such as UK adequacy regulations or Standard Contractual Clauses.

How long we keep it

We keep order and accounting records for seven years to meet HMRC requirements. Account information is retained while your account is active. Marketing data is retained until you unsubscribe. Website analytics is retained in line with the provider's standard retention.

Cookies

Our cookie banner asks for your consent before non-essential cookies are set. Essential cookies are required to run the site. You can change your choice at any time by clearing your browser storage for this site.

Your rights

You have the right to request access to your data, to correct it, to erase it, to restrict or object to how we use it, and to receive a copy in a portable format. To exercise any of these rights, email sales@falconwindsocks.com.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

We may update this policy from time to time. The latest version is always published on this page.